Privacy Policy

Last updated: September 2026

Our Commitment to Privacy

The Golden Crown Limited, trading as TGC Luxury Watches, respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it and how we protect and use it.

This policy applies when you visit tgcwatches.co.nz, contact us, make a purchase or submit a watch for sale, trade or consignment.

Information We Collect

The personal information we collect may include:

• Your name, address, email address and phone number

• Information submitted through our website forms

• Purchase, payment, delivery and transaction details

• Information about a watch you wish to sell, trade or consign

• Photographs, serial numbers, service records and proof of ownership

• Identification or payment verification information where required

• Your communications with us

• Information about how you use our website, including your IP address, browser type, device information and pages viewed

We collect personal information directly from you where possible. We may also receive information from payment providers, delivery services or other parties involved in a transaction.

If you choose not to provide requested information, we may be unable to process your purchase, assess a watch or provide the service you have requested.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and appointment requests

• Process purchases, payments, deliveries and returns

• Assess watches offered for sale, trade or consignment

• Verify identity, ownership or payment details

• Provide sourcing, brokerage and consignment services

• Maintain transaction and customer records

• Prevent fraud and protect the security of our customers and business

• Improve our website, products and services

• Send marketing communications where you have agreed to receive them

• Meet our legal, regulatory and record-keeping obligations

We will only use your personal information for the purpose for which it was collected or for another purpose permitted by law.

Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with organisations that help us provide our services, including:

• Payment processing providers and financial institutions

• Website hosting, security and IT service providers

• Delivery, courier and insurance providers

• Analytics, marketing and communication platforms

• Professional advisers, including accountants and legal advisers

• Government agencies, regulators or law enforcement where required by law

We only provide these parties with the information reasonably required to perform their services. Some service providers may store or process information outside New Zealand and may be subject to the privacy laws of another country.

Payment Information

Payments may be processed by third-party payment providers. These providers collect and process payment information under their own privacy policies and security procedures. TGC Luxury Watches does not necessarily receive or store your full card details.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and measure the effectiveness of our marketing.

Cookies may collect information such as your IP address, device type, browser and website activity. Some of this information may be treated as personal information.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website work.

Marketing Communications

If you subscribe to receive updates or marketing messages, we may use your contact details to send information about new watches, services or other relevant news.

You can unsubscribe at any time by using the unsubscribe option in the message or contacting us. Transactional communications relating to a purchase or service may still be sent when necessary.

Protecting Your Information

We take reasonable physical, organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No internet transmission or electronic storage system can be guaranteed to be entirely secure. If a privacy breach occurs that is likely to cause serious harm, we will notify the affected individuals and the Office of the Privacy Commissioner where required.

How Long We Keep Your Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or to meet legal, tax, accounting and regulatory requirements. Information that is no longer required will be securely deleted or anonymised where practical.

Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask for it to be corrected if it is inaccurate or incomplete.

We may need to verify your identity before responding to a request. In some circumstances, the Privacy Act 2020 allows us to withhold certain information.

Links to Other Websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, security or content of those websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Policy

We may update this Privacy Policy when our services, website practices or legal obligations change. The current version will be published on this page with the date of the latest update.

Contact Us

If you have a privacy question, wish to access or correct your information or would like to make a complaint, please contact:

The Golden Crown Limited, trading as TGC Luxury Watches
Candida Building
4/61 Constellation Drive
Rosedale, Auckland 0632
New Zealand

Phone: 021 187 6787
Website: tgcwatches.co.nz/contact

If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner.

Contact Us